After many days, (this complaint was forwarded on the 25 of August!) Lend America has finally responded to my complaint. Remember I had five simple questions I wanted answered and to refresh your memory here they are:
1. How did this happen?
2. Who was involved?
3. Why did this happen?
4. Who let it happen?
5. What are they going to do to insure this doesn't happen again?
Now here is their answer:
Date Septemebr 20, 2009
Dear Marti Robovsky,
We have recieved and reviewed the complaint forwarded on behalf of Deborah L Dean. A review of the loan evidences that Lend America reviewed all pertinent information but was unable to render an approval. During the course of processing a loan, we exaimine other programs that the applicant may be eligible for. Lend America will not share confidential informantion with non-affliated third parties without expressed premission from the applicant. We understand the concerns regarding this loan. As such, we have taken a proactive approach to ensure the privacy and integrity of each borrower is maintained and safeguarded.
Yours truly
Cherud Wilkerson
Chief Compliance Officer
(631)944-6800 ext 2228
Now excuse me but what is this drival? It's not even well written! Did I recieve any answeres? The State of Iowa is going back in for round two and I will keep you posted!
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